Effective Date: August 2, 2026
This Returns, Claims & Refund Policy applies to products supplied through MakhanaUdyog.com and is intended for business customers, including importers, distributors, wholesalers, retailers, and private label partners.
1. Business Transactions
MakhanaUdyog.com primarily conducts business-to-business (B2B) transactions. All sales are governed by the agreed quotation, purchase order, proforma invoice, commercial agreement, and applicable Incoterms.
2. Returns
Products may not be returned without prior written approval.
Return requests, where considered, must be submitted in writing and comply with the agreed commercial terms. Unauthorized returns will not be accepted.
3. Claims
If a shipment is received with visible damage, shortages, or discrepancies, the buyer should:
• Inspect the shipment immediately upon delivery.
• Notify us in writing within 7 calendar days of receipt.
• Provide supporting evidence, including photographs, shipping documents, batch details, and a clear description of the issue.
Failure to report a claim within the above period may affect our ability to investigate and assess the claim.
4. Quality Concerns
If a buyer believes that a product does not conform to the agreed specifications, the matter should be reported promptly with sufficient supporting documentation.
Each claim will be reviewed individually based on the available evidence, agreed product specifications, and the applicable commercial terms.
5. Resolution of Accepted Claims
Where a claim is accepted after review, the sole remedy shall be a credit against a future order, issued at our discretion and in accordance with the agreed commercial terms.
No cash refunds, product replacements, cancellations, or other forms of compensation shall be provided unless otherwise agreed in writing.
6. Non-Returnable Products
Unless otherwise agreed in writing, products that have been opened, consumed, altered, repacked, relabeled, improperly stored, or otherwise handled after delivery are not eligible for return or claim.
7. Shipping Costs
Responsibility for shipping costs relating to any approved return or claim shall be determined in accordance with the agreed commercial terms and the applicable Incoterms.
8. Force Majeure
We shall not be responsible for any delay, non-performance, or inability to fulfill obligations resulting from events beyond reasonable control, including but not limited to natural disasters, government actions, customs delays, transportation disruptions, labor disputes, war, pandemics, or other unforeseen circumstances.
9. Policy Updates
We reserve the right to update or modify this Returns, Claims & Refund Policy at any time without prior notice. The latest version will always be published on this website.
10. Contact
For any return request or claim, please contact us using the contact information provided on the Contact page of this website before taking any further action.
This Returns, Claims & Refund Policy applies to products supplied through MakhanaUdyog.com and is intended for business customers, including importers, distributors, wholesalers, retailers, and private label partners.
1. Business Transactions
MakhanaUdyog.com primarily conducts business-to-business (B2B) transactions. All sales are governed by the agreed quotation, purchase order, proforma invoice, commercial agreement, and applicable Incoterms.
2. Returns
Products may not be returned without prior written approval.
Return requests, where considered, must be submitted in writing and comply with the agreed commercial terms. Unauthorized returns will not be accepted.
3. Claims
If a shipment is received with visible damage, shortages, or discrepancies, the buyer should:
• Inspect the shipment immediately upon delivery.
• Notify us in writing within 7 calendar days of receipt.
• Provide supporting evidence, including photographs, shipping documents, batch details, and a clear description of the issue.
Failure to report a claim within the above period may affect our ability to investigate and assess the claim.
4. Quality Concerns
If a buyer believes that a product does not conform to the agreed specifications, the matter should be reported promptly with sufficient supporting documentation.
Each claim will be reviewed individually based on the available evidence, agreed product specifications, and the applicable commercial terms.
5. Resolution of Accepted Claims
Where a claim is accepted after review, the sole remedy shall be a credit against a future order, issued at our discretion and in accordance with the agreed commercial terms.
No cash refunds, product replacements, cancellations, or other forms of compensation shall be provided unless otherwise agreed in writing.
6. Non-Returnable Products
Unless otherwise agreed in writing, products that have been opened, consumed, altered, repacked, relabeled, improperly stored, or otherwise handled after delivery are not eligible for return or claim.
7. Shipping Costs
Responsibility for shipping costs relating to any approved return or claim shall be determined in accordance with the agreed commercial terms and the applicable Incoterms.
8. Force Majeure
We shall not be responsible for any delay, non-performance, or inability to fulfill obligations resulting from events beyond reasonable control, including but not limited to natural disasters, government actions, customs delays, transportation disruptions, labor disputes, war, pandemics, or other unforeseen circumstances.
9. Policy Updates
We reserve the right to update or modify this Returns, Claims & Refund Policy at any time without prior notice. The latest version will always be published on this website.
10. Contact
For any return request or claim, please contact us using the contact information provided on the Contact page of this website before taking any further action.